POSITION PURPOSE - The Customer Service Representative s role is to provide quality professional phone service that consistently meets or exceeds the Home Depot Direct standards of excellence in special order fulfillment. The CSR must take initiative to proactively provide all necessary information to exceed customer expectations and to develop the knowledge and skills needed to provide knock your socks off service. Individuals must have a knack for problem solving, the ability to juggle multiple tasks and demands for time, and the skills to produce precise and accurate work.. CSR s must possess the talent needed to satisfy our most demanding customers while maintaining a positive attitude and being supportive of Home Depot Direct.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - Answering inbound calls from customers, quickly assessing their needs and proactively providing solutions, providing product and service knowledge to customers and relationship-building to help drive repeat business.
Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, and following up to ensure all customers needs are fulfilled.
Acting as liaison between customer and manufacturer, as well as between customer and freight carrier.
NATURE AND SCOPE - Reports directly to Customer Service Supervisor.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS - Normal office environment where temperature, ventilations and lighting are controlled; Moderate noise level; Working both independently and with others within the department; Regular use of computer and other office equipment; Must meet deadline and accuracy demands which can be stressful; Constant feedback environment in which associates must be open to constructive feedback from multiple sources; Occasional visits to store sites give exposure to extreme temperatures, moving machinery, loud noise and fumes.
No travel required
MINIMUM QUALIFICATIONS -
EDUCATION REQUIRED - Minimal or no educational requirement for this job.
YEARS OF RELEVANT WORK EXPERIENCE - 0
CERTIFICATES/LICENSES -
PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS - Must pass the Drug Test; Must pass the Background Check; Must pass the pre-employment test if applicable.
PREFERRED QUALIFICATIONS - 1 year of professional customer service or retail sales experience is preferred
College degree preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - Customer Driven: Provides outstanding custoemr service (to both internal and external customers; follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
Gets Things Done: Completes projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment; Concentrates for an extended period of time and maintains high quality standards for his/her work.
Communicates Effectively: Effectively communicates with customers (internal and external) demonstrating effective listening and writing skills; seeks clarity and is able to see issues as others see them.
Planning and Organizing: Ability to set priorities, plan and coordinate work activities and obtain and manage resources to that work objectives are accomplished on time and within budget.
Product Knowledge: Demonstrates and maintains a thorough knowledge of the products sold at Home Depot.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=932657-1844-2326 "
